Grievance Redressal / Escalation Matrix

Your Concerns Matter. We Are Here to Help You.

Contact Details

Details of Designation Contact Person Name Address Contact Number Email Working Hours
Customer Care Vikas Nagrani 385 ,Xg , Rishi Nagar, Ludhiana, Ludhiana Punjab, 141001. +91 9501656596 info@nagranifinmart.com Monday to Friday,
10:00 AM – 6:30 PM
Compliance Officer Vikas Nagrani 385 ,Xg , Rishi Nagar, Ludhiana, Ludhiana Punjab, 141001. +91 9501656596 info@nagranifinmart.com Monday to Friday,
10:00 AM – 6:30 PM
CEO Vikas Nagrani 385 ,Xg , Rishi Nagar, Ludhiana, Ludhiana Punjab, 141001. +91 9417266596 vikasnagranica@yahoo.in Monday to Friday,
10:00 AM – 6:30 PM
Principal Officer Vikas Nagrani 385 ,Xg , Rishi Nagar, Ludhiana, Ludhiana Punjab, 141001. +91 9417266596 vikasnagranica@yahoo.in Monday to Friday,
10:00 AM – 6:30 PM

Escalation Process

This process ensures that your concerns are escalated to the appropriate personnel at every stage, guaranteeing a fair and prompt resolution.

Steps →

Step–1

🎧 Initial Contact:

Start by reaching out to our Customer Care team. They are equipped to assist with most issues and will strive to resolve your concern at the earliest.

Step–2

🧾 Escalation to Compliance Officer:

If you are still unsatisfied with the resolution, you can escalate the matter to our Compliance Officer for independent assessment and further action.

Step–3

📄 Escalation to Principal Officer:

In cases where the issue remains unresolved despite all prior steps, you can escalate it to the Principal Officer.

Step–4

🏆 Final Escalation to CEO:

For unresolved issues that require higher attention, you may escalate your concern to our Chief Executive Officer (CEO), who will personally review and address the matter.

Submit Your Grievance Online

Alternatively, you can submit your grievance directly using our Online Grievance Submission Form.

Grievance Policy

To better understand our approach to grievance redressal, you can access our comprehensive Grievance Policy.


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